Privacy Policy

Privacy Policy.

This policy sets out how CHEMASSIST obtains, uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy is effective from 25th May 2018.

It may be necessary to amend this Privacy Policy due to technical developments and / or changes to statutory or regulatory requirements. You should check this page from time to time to ensure that you are happy with any changes.

 

Orders & Enquiries:

When do we collect information from you?

• When ordering or making an enquiry from our website, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your order and / or enquiry.

• When you email, phone or contact us in any other way.

How do we use your information?

We use the information we collect from you in order to assist you with your enquiry and / or order. This may be as follows:

• To answer any questions you submitted to us.

• To contact you by post, phone or email to discuss order details.

• To send the goods you ordered.

How do we store / protect your information?

Your personal information is stored on computers, on secured networks and is only accessible by a small number of people who have password protected access to the data, and who are committed to keeping the information confidential. This includes our own staff, and may also include our web design team Worldwide Webdesign Ltd.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Your personal information will be deleted from our records within six to seven years, if there has been no communication or any orders placed.

Do we use `cookies`?

The website itself uses session cookies, which are deleted by your web browser when you close it. Session cookies do not carry any Personally Identifiable Information. We also use visitor-tracking software to track visitor data. This may set a cookie but this will not carry any Personally Identifiable Information either. If you turn session cookies off you will not be able to purchase items on the site.

Third-party disclosure:

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links:

We do not include or offer third-party products or services on our website.

 

Newsletter Subscription:

When do we collect information from you?

If you authorise subscription to the CHEMASSIST Newsletter.

How do we use your information?

If you authorise subscription to the CHEMASSIST Newsletter, we will provide you with information regarding our products and services, via email.

Subscription to our Newsletter may entail using previous purchase history to personalise email advertising related to any of our products and services. With the aim of improving our products and services, we hereby inform you that Personal Data related to your purchases, may be used for the purpose of analysis, quality surveys and improving our client interaction.

How do we store / protect your information?

We use MailChimp to store your information and to send out email Newsletters. MailChimp is fully GDPR compliant and are EU-US and Swiss-US Privacy Shield Certified. They are also SOC II Type 2 compliant. MailChimp`s Privacy Policy.

To update your details (name and email address):

You can update your name and email address, by following the information we provide in each email communication.

To unsubscribe from our Newsletter:

You can unsubscribe through our website’s Newsletter section at any time, or by following the information we provide in each email communication.

 

Your Legal Rights:

Under certain circumstances, you have the right under data protection laws in relation to your personal data:

• To request a copy of the information we hold about you.

• To request correction of the information we hold about you.

• To request deletion of the information we hold about you. This does not include information we hold for the purpose of satisfying any legal, accounting, or reporting requirements.

Contact our Data Protection Officer:

If you wish to request any of the above, please contact our Data protection Officer (DPO) by email or by post:

Email: m.pettett@chemassist.co.uk

Post: DPO Officer, Chemassist International Limited, Kemp House, 160 City Road, London, EC1V 2NX.